FAQ

A curated marketplace for festival, alternative and editorial fashion. Every piece is designed and sold by an independent designer. We select each designer, and we take care of your payment.

Independent designers and small labels from around the world. Each one is hand-selected by Golden Dust Wear before joining the marketplace. Meet the designers ›

Take our quiz Find your world. Six questions, one minute, and you will know which of our four worlds matches your style. Take the quiz ›

Yes, everything is paid in one checkout. Pieces from different designers arrive in separate parcels, sometimes on different dates, each with its own tracking. Shipping fees may be calculated for each designer and are always shown at checkout before you pay.

By card, Apple Pay or Google Pay. Payments are processed securely by our payment providers (Stripe or PayPal), and we never see your card details.

Each designer prepares and ships your piece from their own studio. On every product page, you can see their preparation time and an estimated delivery date for your country. Your order is delivered at the latest 30 days after your order confirmation, unless a longer preparation time is shown for a handmade or made-to-order piece. Shipping Policy ›

When a tracking number is available, the designer adds it to your order so you can follow your parcel. You can find your orders in your account. Tracking can take a little time to update after dispatch.

It depends on where the piece ships from and where it goes. Shipped from within the European Union: nothing to pay. Imported into the EU, up to 150 EUR: VAT and a flat 3 EUR customs duty per type of item are included at checkout, so there is nothing to pay on arrival. Imported into the EU, above 150 EUR: import VAT and any duties are paid by you on arrival, and we tell you before you order. Deliveries outside the EU: local duties and taxes may be charged on arrival. When a designer ships from outside the EU, it is clearly shown on the product page.

Contact us at contact@goldendustwear.com with your order number and, if it arrived damaged, photos of the parcel and the piece. Please tell us as soon as possible, ideally within 14 days. A piece lost or damaged in transit is reshipped or refunded.

Yes. You have 14 days from delivery to tell us you want to return it, without giving a reason, then 14 more days to send it back. You can try the piece on as you would in a shop, but please keep the returns tag attached. Some pieces cannot be returned: pieces made to your own specifications or personalised for you, and intimate items whose hygiene seal has been removed. Refund and Returns Policy ›

Request your return from your account or by email at contact@goldendustwear.com. We send you the return instructions, as the return address is often the designer’s studio. Please wait for them before sending anything back.

If you simply changed your mind, you pay the cost of sending the piece back, and your original standard delivery is refunded when you return the whole order. If the piece is faulty, damaged or not as described, you pay nothing.

Within 14 days of telling us you are returning your piece. We may wait until we receive it, or until you send us proof that you posted it, whichever comes first. Please keep your tracking number.

Not always, because each designer has limited stock. Contact us and we will check with the designer. If an exchange is not possible, you can request a return.

Through our contact page or at contact@goldendustwear.com. We act as your point of contact with the designer.

We are always looking for independent designers with a strong point of view. Become a seller ›