Terms of Sale

About Golden Dust Wear

Golden Dust Wear is a curated online marketplace bringing together independent designers, brands and creators offering distinctive fashion pieces, accessories and unique creations.

The marketplace is operated by GOLDEN DUST WEAR OÜ, registry code 17430259, registered at Tornimäe tn 3, 10145 Tallinn, Harju maakond, Estonia (“Golden Dust Wear”, “we”, “us”).

In these Terms of Sale:

• a “seller” is an independent designer, brand or creator selling products on Golden Dust Wear;
• a “customer” or “you” is any person placing an order on Golden Dust Wear;
• a “consumer” is a natural person buying for purposes outside their trade, business, craft or profession.

By placing an order, you accept these Terms of Sale. They apply together with our Shipping Policy, our Return and Refund Policy and our Privacy Policy.

Role of Golden Dust Wear and of Sellers

Golden Dust Wear acts as an intermediary. Products are sold by independent sellers. When you place an order, the contract of sale is concluded directly between you and the seller of the product. Golden Dust Wear is not a party to that contract.

The name of the seller is shown on each product page and on the seller’s store page. All sellers on Golden Dust Wear are professional sellers (traders) acting for purposes relating to their business. Your rights as a consumer under European Union law therefore apply to your purchases.

What each seller is responsible for

• the accuracy of product descriptions, photos, prices and stock;
• preparing, packaging and shipping orders;
• the conformity of the products sold;
• handling withdrawals, returns, refunds and legal guarantee claims relating to their products.

What Golden Dust Wear is responsible for

• operating the website and the marketplace tools;
• collecting payments on behalf of sellers and processing refunds;
• providing customer support and acting as your point of contact;
• supervising orders and stepping in when a seller does not respond, in case of dispute or when a refund must be processed.

Golden Dust Wear carefully selects its sellers to preserve the identity and quality of the marketplace. Sellers do not pay Golden Dust Wear for a better position in listings. By default, products are displayed with the most recently added first. You can change this order and narrow the results using the categories, filters and sorting options available on the website.

Product Information

Sellers present their products as clearly and accurately as possible. Product pages may include:

• product name and description
• materials
• sizes and fit information
• colours
• care instructions
• price
• available stock
• preparation time
• shipping information

Colours and textures may appear slightly different depending on your screen and the lighting of the photographs.

Handmade pieces and pieces produced in small batches may show slight variations in colour, pattern or finish. Where these variations are indicated on the product page and are inherent to the making process, they are not a defect.

Prices

Prices are displayed in the currency shown on the website. Prices shown to consumers include VAT where VAT applies.

Shipping fees are not included in the product price. They are calculated and displayed at checkout, together with the total amount to pay, before you confirm your order.

Sellers may change their prices at any time. The price that applies is the price displayed when you place your order.

The same prices and conditions apply whatever your nationality or country of residence. For some orders, the VAT of your country of delivery is charged at checkout. How VAT, customs duties and import taxes apply to your order, including orders shipped to you from outside the European Union, is explained in section 11.

If a product is displayed at an obviously incorrect price (for example a clear typing error), the seller may cancel the order. You will be informed and fully refunded as described in section 6.

How to Place an Order

To place an order:

• choose your products, sizes and quantities and add them to your cart;
• go to checkout and enter your contact, billing and shipping details;
• choose your shipping method and payment method;
• review the order summary, including products, sellers, shipping fees and total price. You can correct any information at this stage by going back to your cart or editing the checkout fields;
• accept these Terms of Sale;
• confirm your order by clicking the order button. Clicking this button means that you commit to paying for your order.

When the contract is concluded

After you place your order, you receive an email acknowledging receipt of your order. This email is not yet an acceptance by the seller.

The contract of sale is concluded when the seller accepts your order. Acceptance is confirmed by email, at the latest in the email informing you that your order has been shipped.

The details of your order are sent to you by email and remain available in your customer account if you have one. The version of these Terms of Sale that applies to your order is the one published on the website when you placed it. We recommend saving or printing a copy.

Contracts are concluded in English.

Orders That Cannot Be Accepted

A seller or Golden Dust Wear may refuse or cancel an order before it is shipped, in particular if:

• the product is no longer available;
• the payment fails or appears fraudulent;
• the information provided is incomplete or incorrect;
• the seller cannot fulfil the order;
• an obvious pricing or description error is identified;
• the order breaches these Terms of Sale or presents a fraud risk.

In that case, you will be informed by email. Any amount already paid for the cancelled items, including the related shipping fees, will be refunded in full without undue delay and no later than 14 days, using the payment method used for the order.

Payment

Payments are processed by secure third-party payment providers. Golden Dust Wear collects payment on behalf of the sellers.

Your payment is taken when you place your order. By placing an order, you confirm that you are authorised to use the chosen payment method.

Golden Dust Wear does not store full card details. Payment information is handled by the payment providers according to their own security standards and terms.

Shipping and Delivery

Products are shipped directly by the sellers. Shipping fees depend on the products, the sellers, the destination and the shipping method, and are displayed at checkout before you confirm your order. Full details are available in our Shipping Policy.

Each seller must ship within the preparation time shown on the product page, the seller’s store or at checkout. Delivery times given by carriers are estimates.

If no delivery date has been agreed, the seller must deliver your order no later than 30 days after the contract is concluded. If your order is not delivered on time, you may ask the seller, through us, to deliver within an additional reasonable period. If it is still not delivered within that period, you may cancel the order and receive a full refund. You may cancel immediately, without granting an additional period, if the delivery date was essential and this was made clear before the order.

Loss or damage in transit

The seller bears the risk of loss of or damage to the products until you, or a person you have designated (other than the carrier), take physical possession of them. If your parcel is lost or arrives damaged, please contact us at contact@goldendustwear.com and we will arrange a replacement or a refund with the seller.

Orders From Multiple Sellers

If you buy items from different sellers in the same order, each seller ships their items separately. You may receive several parcels, on different dates, with different tracking numbers.

Shipping fees may be calculated separately for each seller. The total is always shown at checkout.

Shipping Address

Please provide a complete and accurate shipping address when you order.

If a parcel is delayed, lost or returned because the address you provided was incorrect or incomplete, the seller is not responsible for that delay or loss. Where the parcel is returned to the seller, section 12 applies.

If you notice an error in your address after ordering, contact us as soon as possible at contact@goldendustwear.com. We will do our best to help, but the address can no longer be changed once the order has been shipped.

International Deliveries, Customs and Import Taxes

Sellers may ship from different countries, including countries outside the European Union. The country of dispatch is indicated on the product page or the seller’s store.

The total shown at checkout, before you confirm your order, is the total you pay. What applies to your order depends on where it is shipped from and where it is delivered.

Orders shipped from within the European Union

There are no customs formalities and no import charges. The price includes VAT where VAT applies.

Orders imported into the European Union, up to 150 EUR

For consignments with an intrinsic value of 150 EUR or less shipped to you from outside the European Union, Golden Dust Wear charges the VAT of your country of delivery at checkout and declares it under the Import One-Stop Shop (IOSS). Since 1 July 2026 a flat customs duty of 3 EUR applies to each type of item in such a consignment. It is shown separately as Import charges before you confirm your order. You have nothing further to pay when your parcel arrives.

Orders imported into the European Union, above 150 EUR

For consignments with an intrinsic value above 150 EUR shipped to you from outside the European Union, Golden Dust Wear does not charge VAT at checkout. Import VAT and any customs duties are payable by you when the parcel arrives, to the carrier or to the customs authority of your country. They are set by those authorities, not by Golden Dust Wear or the seller.

We tell you before you confirm your order when an item falls into this case, so that you can decide with the full picture. The 150 EUR threshold is assessed on the value of the goods excluding tax and excluding shipping, which corresponds to roughly 180 EUR of displayed price in a country with a 20 percent VAT rate.

Deliveries to destinations outside the European Union

Unless stated otherwise at checkout, customs duties, import taxes, clearance or handling fees may be charged by the carrier or the customs authorities of your country when the parcel arrives. These charges are set by those authorities and carriers, not by Golden Dust Wear or the seller, and are payable by you.

VAT and the role of Golden Dust Wear

Under European Union VAT rules, Golden Dust Wear is treated as the supplier for VAT purposes on certain sales, in particular consignments of 150 EUR or less imported into the European Union, and sales by sellers established outside the European Union whose goods are already located in the European Union. On those sales, Golden Dust Wear charges and accounts for the VAT of your country of delivery. This concerns VAT only and does not change who sells the product to you, as described in section 2.

Please follow your tracking information and respond to any request from the carrier or customs authorities so that your parcel can be delivered.

Refused or Uncollected Parcels

If you refuse a parcel, do not collect it, or do not pay import charges that are payable by you under section 11, the parcel may be returned to the seller.

If the parcel is returned to the seller and you are a consumer within the 14-day withdrawal period, this is treated as the exercise of your right of withdrawal (see section 13). You will be refunded the price of the products and the initial standard shipping fees, minus the direct cost of returning the parcel to the seller.

Where import charges were payable by you under section 11 and the seller has paid them because of the refusal without being able to recover them, those charges may also be deducted. No import charges are deducted on orders declared under the Import One-Stop Shop, as those charges were never payable by you.

The refund is made once the parcel has been received back by the seller.

If the parcel is not returned to the seller (for example if it is retained or destroyed by the carrier or customs), please contact us. We will review the situation with the seller in accordance with applicable law.

Right of Withdrawal

If you are a consumer, you have the right to withdraw from your purchase within 14 days without giving any reason.

The withdrawal period ends 14 days after the day you, or a person you designated (other than the carrier), take physical possession of the products. If your order contains several products delivered separately, the period ends 14 days after you receive the last product.

How to withdraw

To exercise your right, inform us of your decision by a clear statement, through your customer account where this option is available, or by email at contact@goldendustwear.com. You may use the model withdrawal form in our Return and Refund Policy, but this is not mandatory. It is enough to send your statement before the withdrawal period ends.

Returning the products

You must send the products back to the seller, at the address provided to you, no later than 14 days after informing us of your withdrawal. Unless the seller has agreed to pay for it, the direct cost of returning the products is at your expense.

Refund

You will be refunded all payments received for the returned products, including the initial standard shipping fees, no later than 14 days after we are informed of your withdrawal. The refund may be withheld until the products are received back or you provide proof of shipment, whichever comes first. If you chose a more expensive delivery method than the standard one, the additional cost is not refunded. The refund uses the payment method used for the order.

You may handle the products as you would in a shop to check their nature, characteristics and fit. You are liable for any diminished value resulting from other handling (for example signs of wear, washing, missing labels or odours), which may reduce the refund by up to 100% of the price of the product concerned.

Exceptions

The right of withdrawal does not apply to:

• products made to your specifications or clearly personalised for you;
• sealed products that are not suitable for return for health protection or hygiene reasons, if they have been unsealed after delivery.

Products made after your order in standard sizes and designs are not personalised and remain covered by the right of withdrawal. Where an exception applies, this is clearly indicated on the product page before you order.

Full details are available in our Return and Refund Policy.

Legal Guarantee of Conformity

Separately from the right of withdrawal, sellers are responsible for any lack of conformity of the products that exists at the time of delivery and becomes apparent within 2 years of delivery. This applies to products that are defective, damaged, incorrect or not as described.

Please inform us within 2 months of discovering the issue at contact@goldendustwear.com, with your order number and a description of the issue. Photos of the item, and of the parcel if it arrived damaged, help us resolve your request faster.

Depending on the situation, you are entitled to have the product repaired or replaced. If this is impossible, not done within a reasonable time or causes you significant inconvenience, you may ask for a price reduction or, unless the lack of conformity is minor, a full refund.

In the case of a lack of conformity, return shipping costs are paid by the seller and no deduction is made from your refund. If a product is repaired or replaced, a new 2-year guarantee period applies to the repaired or replacement product.

Cancelling an Order Before Shipment

If you wish to cancel an order that has not yet been shipped, contact us as soon as possible at contact@goldendustwear.com. If the order has not been shipped, it will be cancelled and fully refunded.

If the order has already been shipped, you can still use your right of withdrawal after delivery, as described in section 13. Personalised or made-to-specification products cannot be cancelled once their production has started.

Customer Account

Some features of the website require a customer account.

You are responsible for keeping your login details confidential and for keeping your account information accurate. Please tell us promptly if you believe your account has been used without your authorisation.

Communications

When you place an order, you will receive the messages needed to process it, including:

• order acknowledgement and confirmation
• payment updates
• shipping and tracking information
• messages about a withdrawal, return, refund or dispute
• service messages about your account or order

These are service messages, not marketing. Marketing emails are only sent with your consent and you can unsubscribe at any time. How we process your personal data is explained in our Privacy Policy.

Intellectual Property

The Golden Dust Wear name, logo, visual identity, texts, images and platform content are protected by intellectual property laws.

Content provided by sellers (such as product photos and descriptions) belongs to them or their licensors and remains their responsibility.

You may not copy, reproduce or exploit content from Golden Dust Wear or from sellers without prior authorisation.

Use of the Website

You agree not to use Golden Dust Wear in an abusive, fraudulent or illegal way, or in a way that may harm the website, customers, sellers or Golden Dust Wear. In particular, you must not:

• provide false information;
• attempt to bypass the payment system;
• use the website for fraudulent activities;
• interfere with the functioning of the website;
• copy or unlawfully exploit content;
• harass, threaten or abuse a seller, a customer or Golden Dust Wear.

In case of a serious or repeated breach, Golden Dust Wear may restrict, suspend or close your account. We will inform you of our decision and the reasons for it, unless the law prevents us from doing so, and you may contest it by replying to our message or by writing to contact@goldendustwear.com. Any order already paid will be completed or refunded.

Reporting Illegal Content

If you believe that a product or content on Golden Dust Wear is illegal (for example counterfeit goods, unsafe products or content infringing your rights), please report it to contact@goldendustwear.com. Please include the link to the content, an explanation of why you consider it illegal, and your name and email address.

We review every report carefully and inform you of our decision. This email address is also our single point of contact for users and authorities. We can be contacted in English.

Liability

Golden Dust Wear does its best to provide a reliable, clear and secure platform. As an intermediary, Golden Dust Wear is not the seller of the products and is not responsible for the performance of the contract of sale, which remains the responsibility of the seller.

Golden Dust Wear is not liable for interruptions of the website or for events outside its reasonable control, except where the law provides otherwise.

Nothing in these Terms of Sale excludes or limits any liability that cannot be excluded or limited by law, or the rights you have as a consumer.

Force Majeure

Golden Dust Wear and sellers are not liable for a delay or failure to perform caused by an event outside their reasonable control that could not have been foreseen or avoided, such as natural disasters, strikes, transport restrictions, conflicts, epidemics or decisions of public authorities.

If such an event prevents delivery of your order, you will be informed and may cancel the order and receive a full refund.

Complaints and Dispute Resolution

If you have a complaint, please contact us first at contact@goldendustwear.com. We will do our best to find a solution with you and the seller concerned.

If we cannot resolve your complaint, you may refer the dispute free of charge to the Estonian Consumer Disputes Committee (Tarbijavaidluste komisjon):

• Address: Endla 10a, 10122 Tallinn, Estonia
• Email: avaldus@komisjon.ee
• Phone: +372 620 1700
• Website: www.ttja.ee

You may also contact the consumer protection authority of your country of residence, or bring the matter before the competent court.

Changes to These Terms of Sale

Golden Dust Wear may update these Terms of Sale to reflect changes to its services, practices or legal obligations.

The version that applies to your order is the one published on the website when you placed it.

Governing Law and Language

These Terms of Sale are governed by the laws of Estonia. If you are a consumer, this does not deprive you of the protection of the mandatory rules of the country where you have your habitual residence.

These Terms of Sale are written in English. If a translation is provided, the English version prevails, except where mandatory consumer law provides otherwise.