Shipping Policy

How Shipping Works

Golden Dust Wear is a curated marketplace bringing together independent designers, brands and creators.

Products available on Golden Dust Wear may be sold, prepared and shipped by independent sellers located in different countries.

This Shipping Policy explains how orders are prepared, shipped, tracked and delivered.

Marketplace Shipping

Golden Dust Wear operates as a marketplace. This means that items may be shipped directly by the independent seller responsible for the product.

Each seller is responsible for preparing, packaging and shipping their orders within the timeframe displayed on their store, product page or at checkout.

Golden Dust Wear provides the platform. Where an order is significantly delayed or a delivery problem arises, we act as your point of contact and work with the seller to resolve it.

Processing Times

Processing times may vary depending on the seller, the type of product and the country from which the item is shipped.

Some items may be ready to ship quickly, while others may require a longer preparation time, especially if they are handmade, produced in small quantities or made to order.

Estimated processing times may be displayed on the product page, in the shipping settings or in the information provided by the seller.

Delivery Times

Delivery times may vary depending on:

• the country from which the seller ships the order
• the customer’s destination country
• the carrier used
• the shipping service selected
• customs procedures, where applicable
• busy periods, holidays or events outside the seller’s control

Delivery times shown at checkout are estimates. They do not affect the maximum delivery period set out in Section 5, or your rights if that period is exceeded.

Maximum Delivery Period and Late Delivery

The contract is concluded when we send you the order confirmation email. All delivery periods referred to in this Policy run from that date.

Unless a different period has been expressly agreed, your order will be delivered without undue delay and at the latest 30 days after the contract is concluded.

A longer period may apply to items that are handmade, produced in small batches or made to order. Where this is the case, the preparation time is displayed on the product page before purchase and forms the delivery period agreed between you and the seller for that item.

If your order is not delivered within the applicable period, you may ask us to deliver it within an additional period appropriate to the circumstances. If the order is still not delivered at the end of that additional period, you are entitled to terminate the contract.

You may terminate the contract immediately, without granting an additional period, where the seller has refused to deliver, or where the agreed delivery period was essential in the circumstances, for example where you told us before purchase that the item was needed for a specific date.

Where the contract is terminated for non-delivery, all sums paid, including the original delivery charges, are refunded to you without undue delay and at the latest within 14 days of termination, using the same payment method used for the original transaction.

To report a delay, contact us at contact@goldendustwear.com with your order number.

Shipping Fees

Shipping fees are calculated according to the products, sellers, shipping zones and delivery methods available.

Because Golden Dust Wear is a marketplace, shipping fees may vary from one seller to another.

If an order includes items from multiple sellers, shipping fees may be calculated separately for each seller or parcel.

Applicable shipping fees are displayed at checkout before the order is confirmed.

Orders From Multiple Sellers

If you order several items from different sellers, your items may be shipped separately.

This means you may receive multiple parcels, on different dates, with different tracking numbers.

Each seller remains responsible for shipping the items they sell.

Items sold by different sellers form separate contracts. Where an order includes items from several sellers, the delivery period set out in Section 5 and the rights that apply if it is exceeded are assessed separately for each seller. Terminating the contract with one seller does not affect the rest of your order.

Order Tracking

Where a tracking number is available, the seller must add it to the order so that you can follow the shipment.

Depending on the carrier, tracking information may take some time to update.

If no tracking is available, the seller or Golden Dust Wear will provide any available information regarding the shipment.

Shipping Address

The customer is responsible for providing a complete, accurate and up-to-date shipping address at the time of purchase.

Golden Dust Wear and independent sellers are not responsible for delays, loss or return resulting from an incorrect, incomplete or outdated address provided by the customer.

If you notice an error in your address after placing an order, please contact us as soon as possible at contact@goldendustwear.com.

Transfer of Risk

The risk of loss of or damage to the items remains with the seller until you, or a third party designated by you other than the carrier, take physical possession of the parcel.

If your parcel is lost, stolen or damaged in transit, you do not bear the cost. Depending on the circumstances, the item will be reshipped to you where it is still available, or refunded in full, including the original delivery charges.

This protection does not apply where delivery fails because of an incorrect or incomplete address provided by you, because the parcel was not collected, or because import charges were refused. Those situations are covered by Sections 13 and 15.

Where you choose a carrier that was not offered by the seller or by Golden Dust Wear, the risk passes to you when the items are handed over to that carrier.

International Orders

Sellers may ship from different countries. The country of dispatch is shown on the product page or on the seller’s store. The total shown at checkout, before you confirm your order, is the total you pay to Golden Dust Wear.

Orders shipped from within the European Union: there are no customs formalities and no import charges.

Orders imported into the European Union, up to 150 EUR: the VAT of your country of delivery and the flat customs duty of 3 EUR per type of item are charged at checkout under the Import One-Stop Shop (IOSS). You have nothing further to pay when your parcel arrives.

Orders imported into the European Union, above 150 EUR: no VAT is charged at checkout. Import VAT and any customs duties are payable by you when the parcel arrives. We tell you before you confirm your order when an item falls into this case.

Deliveries outside the European Union: unless stated otherwise at checkout, customs duties, import taxes, clearance or handling fees may be charged when the parcel arrives, and are payable by you.

Where import charges are payable by you, they are set by the customs authorities and carriers, not by Golden Dust Wear or the seller. Full details are available in Section 11 of our Terms of Sale.

Customs Notifications

Where import charges are payable by you under Section 11, the carrier, postal service or customs authority may contact you to pay them before delivery, by email, SMS, postal notice, tracking update, phone call or request for payment upon delivery.

Please follow your tracking information and respond to any request from the carrier or customs authorities so that your parcel can be delivered.

For orders declared under the Import One-Stop Shop, no import VAT or customs duty should be requested from you on delivery. If it is, please contact us at contact@goldendustwear.com before paying. If you have already paid, we will reimburse you on proof of payment.

Customs Refusal or Failed Delivery

If you refuse a parcel, do not collect it, or do not pay import charges that are payable by you under Section 11, the parcel may be delayed, returned to the seller, abandoned or destroyed by the carrier or customs authority.

Where the parcel is returned to the seller and you are a consumer within the 14-day withdrawal period, this is treated as the exercise of your right of withdrawal. You are refunded the price of the products and the initial standard delivery charges, minus the direct cost of returning the parcel to the seller.

Where import charges were payable by you and the seller has paid them because of the refusal without being able to recover them, those charges may also be deducted. No import charges are deducted on orders declared under the Import One-Stop Shop.

Any deduction is limited to costs actually incurred and evidenced, and a breakdown is provided to you before the refund is issued. No deduction is applied where the failed delivery is attributable to the carrier, the seller or Golden Dust Wear.

If the parcel is abandoned, destroyed or not returned to the seller, please contact us. We review the situation with the seller in accordance with applicable law and tell you the outcome and the reasons for it. Full details are available in Section 13 of our Refund and Returns Policy.

Lost or Damaged Parcels

If your parcel appears lost, significantly delayed or arrives damaged, please contact us at contact@goldendustwear.com. Please report any damage as soon as possible, ideally within 14 days of delivery, so that we can investigate with the carrier while evidence is still available.

Please include:

• your order number
• your name
• your email address
• the tracking number, if available
• photos of the parcel and item if the parcel arrived damaged

This reporting timeframe is intended to help us investigate effectively. It does not limit your statutory rights, including the two-year legal guarantee of conformity.

We will review the situation with the relevant seller. In accordance with Section 10, an item lost or damaged in transit will be reshipped or refunded. It is for the seller, not for you, to make any claim against the carrier.

Where a parcel is marked as delivered but has not been received, we will investigate with the carrier before reaching a decision. Please check with neighbours, building reception and any nearby pick-up point before contacting us.

Returned Parcels

A parcel may be returned to the seller if:

• the address provided is incorrect or incomplete
• the customer does not collect the parcel
• the customer does not pay import charges that are payable by them
• the carrier is unable to deliver the parcel
• the parcel is refused upon delivery

In this case, the rules set out in Section 13 apply.

Handmade and Made-to-Order Pieces

Some products sold on Golden Dust Wear may be handmade, produced in small batches or prepared to order.

These items may require longer processing times than ready-to-ship products.

Where applicable, the seller must indicate estimated preparation times on the product page or in their store information. Those times are the agreed delivery period for the purposes of Section 5.

Seller Responsibilities

Independent sellers are responsible for preparing, packaging and shipping the products they sell through Golden Dust Wear.

Sellers may manage shipping-related issues, tracking information and return or refund requests through their vendor dashboard, where applicable.

Golden Dust Wear may intervene if a seller does not respect their shipping obligations or if repeated shipping issues occur.

Shipping Destinations

Each independent seller defines the countries and zones they ship to.

The destinations available for a given item are shown at checkout. If your country does not appear, the seller does not currently ship there.

If you are resident in a European Union Member State to which a seller does not ship, you may still place an order for that item and arrange delivery or collection yourself in a country the seller does ship to. Your nationality, place of residence or place of establishment is never in itself a reason to refuse your order or to apply different conditions to it.

Some carriers do not deliver to PO boxes, and remote or overseas destinations may involve longer delivery times or additional carrier surcharges, which are displayed before the order is confirmed.

Items Unavailable After Purchase

In rare cases, an item may become unavailable after your order has been placed, for example because of a stock error or damage during preparation.

Where this happens, you are informed as soon as possible and the order, or the affected part of it, is cancelled.

All sums paid for the cancelled items, including the corresponding delivery charges, are refunded without undue delay and at the latest within 14 days of cancellation, using the same payment method used for the original transaction.

No alternative item is substituted without your agreement.