REFUND AND RETURN POLICY
Last updated: June 2026
Golden Dust Wear is a curated marketplace bringing together independent designers, brands and creators.
We want every order to be handled with care, transparency and professionalism. This Refund and Return Policy explains how returns, exchanges, refunds, customs fees and refused deliveries are handled for purchases made through Golden Dust Wear.
- OVERVIEW
Golden Dust Wear operates as a curated marketplace. This means that products may be sold, prepared and shipped by independent sellers.
Return and refund requests must be submitted through the customer account, where available, or by contacting Golden Dust Wear at:
The relevant independent seller may manage the return request through their vendor dashboard, provide return instructions, confirm the return address, communicate with the customer, inspect the returned item and confirm whether the item meets the return conditions.
Golden Dust Wear may supervise the process and may intervene in case of dispute, non-response, suspected abuse or where required to process a refund.
Please do not send any item back before receiving return instructions.
- RIGHT OF WITHDRAWAL
If you are a consumer located in the European Union, you generally have the right to withdraw from your purchase within 14 days from the day you, or a person appointed by you, receives the order.
You do not need to give a reason for exercising this right.
To exercise your right of withdrawal, you must submit a return request through your customer account, where available, or contact us at:
Your request should include:
- your full name
- your order number
- the item you wish to return
- your email address
- a clear statement that you wish to return the item
Once your request is received, return instructions will be provided.
- RETURN CONDITIONS
To be eligible for a return, the item must be returned in a condition suitable for resale.
Returned items must be:
- unworn
- unused
- unwashed
- undamaged
- free from stains, perfume, make-up, odours or signs of wear
- returned with original tags, labels, packaging and accessories, where applicable
- returned in the same condition as received
Golden Dust Wear and/or the relevant independent seller reserve the right to refuse a return if the item does not meet these conditions.
If an item is returned damaged, worn, incomplete or not in its original condition, a refund may be refused or reduced.
- ITEMS THAT CANNOT BE RETURNED
Certain items cannot be returned, unless they are defective, damaged, incorrect or not as described.
Non-returnable items may include:
- custom-made items
- made-to-order items
- personalised items
- items altered according to the customer’s request
- intimate, hygiene-sensitive or sealed items where return is not suitable for health or hygiene reasons once opened or used
- items clearly worn, washed, stained, damaged or altered by the customer
- gift cards, if offered
- any item excluded from return under applicable law
These exceptions apply only where permitted by applicable consumer protection laws.
- DEFECTIVE, DAMAGED OR INCORRECT ITEMS
If you receive an item that is defective, damaged, incorrect or not as described, please contact us as soon as possible through your customer account, where available, or at:
Your message should include:
- your order number
- a clear description of the issue
- photos of the item
- photos of the packaging, if the parcel arrived damaged
The issue will be reviewed with the relevant independent seller.
If the issue is confirmed, an appropriate solution may be offered, such as:
- a replacement
- a repair
- a partial refund
- a full refund
- another solution required by applicable law
- RETURN SHIPPING COSTS
Unless the item is defective, damaged, incorrect or not as described, the customer is responsible for the cost of returning the item.
Original shipping costs may be refunded where required by applicable law. However, additional costs for express, premium or upgraded delivery options chosen by the customer may not be refundable.
We strongly recommend using a tracked shipping service for returns.
Golden Dust Wear and independent sellers are not responsible for returned parcels that are lost, delayed, damaged or not received.
- RETURN PROCESS
To request a return, please submit a return request through your customer account, where available, or contact:
Once your request is reviewed, return instructions will be provided.
Because Golden Dust Wear is a marketplace, the return address may be the address of the independent seller who shipped your order.
The relevant seller may manage the return request through their vendor dashboard, including providing the return address, communicating with the customer, reviewing the returned item and updating the request status.
Do not return an item without receiving return instructions first.
Items returned without prior approval may be refused, delayed, returned to the customer or may not be eligible for a refund.
- REFUNDS
Once the returned item has been received and inspected, you will be notified whether your refund has been approved or refused.
If approved, the refund will be processed to the original payment method used for the order.
Refunds may take several business days to appear on your account, depending on your bank or payment provider.
Golden Dust Wear may withhold the refund until the returned item has been received, or until you provide proof that the item has been shipped back.
- PARTIAL REFUNDS
A partial refund may be granted if:
- the item is returned with signs of use
- the item is damaged after delivery
- the item is returned incomplete
- original packaging, tags, labels or accessories are missing
- the value of the item has been reduced due to handling beyond what is necessary to inspect it
- return shipping, customs, carrier or administrative costs have been incurred due to a refused or failed delivery
- EXCHANGES
Exchanges are not always possible because items are sold by independent sellers and stock may be limited.
If you would like to exchange an item, please submit a request through your customer account, where available, or contact us at:
If an exchange is available, the process will be explained to you.
If an exchange is not available, you may request a return or refund if the item meets the return conditions.
- CUSTOMS DUTIES AND IMPORT TAXES
Orders may be shipped from different countries depending on the location of the independent seller.
For international orders, customs duties, import taxes, VAT, handling fees, clearance fees or other charges may apply when the parcel reaches the destination country.
These charges are not controlled by Golden Dust Wear or by the seller. They are determined by the customs authorities and/or delivery carrier of the destination country.
Unless expressly stated otherwise at checkout, the customer is responsible for paying any customs duties, import taxes, VAT, handling fees, clearance fees or other charges related to the import of the order.
Golden Dust Wear is not responsible for delays caused by customs procedures.
- CUSTOMS PAYMENT NOTIFICATIONS
For international orders, the customer may be contacted by the delivery carrier, postal service or customs authority to pay customs duties, import taxes, VAT or handling fees before delivery.
This contact may be made by email, SMS, postal notice, tracking update, phone call or request for payment upon delivery.
Customers are responsible for monitoring tracking information and responding to any customs or carrier payment request.
- REFUSED CUSTOMS FEES OR FAILED DELIVERY
If the customer refuses to pay customs duties, import taxes, VAT, handling fees or related charges, the parcel may be delayed, returned to the seller, abandoned or destroyed by the carrier or customs authority.
If a parcel is returned to the seller because the customer refused to pay import charges, failed to collect the parcel, provided an incorrect address, or did not respond to the carrier, any refund may be reduced by:
- original shipping costs
- return shipping costs
- customs duties or import taxes charged to the seller
- carrier handling fees
- storage fees
- administrative fees
- any other costs incurred as a result of the failed delivery or refusal
If the parcel is abandoned, destroyed or not returned to the seller, a refund may not be possible.
- CUSTOMS FEES AND RETURNS
Customs duties, import taxes, VAT and handling fees are generally not refundable by Golden Dust Wear or by the seller.
If you return an international order, you may contact your local customs authority or delivery carrier to ask whether you are eligible to request a refund of import charges.
Golden Dust Wear cannot guarantee that customs charges will be refunded by the relevant authority or carrier.
- SALE ITEMS
Sale items may be returned only where required by applicable law or where they meet the return conditions stated in this policy.
This does not affect your statutory rights if an item is defective, damaged, incorrect or not as described.
- LATE OR MISSING REFUNDS
If your refund has been approved but you have not received it yet, please first check your bank account or payment provider.
Then contact your bank or credit card company, as processing times may vary.
If you have completed these steps and still have not received your refund, contact us at:
- INDEPENDENT SELLERS
Golden Dust Wear operates as a curated marketplace.
Independent sellers are responsible for preparing, packaging and shipping the products they sell through the platform.
Sellers have access to a return management section in their vendor dashboard, where they can review return and refund requests related to their orders, provide return instructions, confirm the return address, communicate with the customer, inspect returned items and update the status of the request.
Return and refund requests must be submitted through the customer account, where available, or to Golden Dust Wear, so the process can be coordinated with the relevant seller and handled correctly.
Golden Dust Wear may supervise the process and may intervene in case of dispute, non-response, suspected abuse or where required to process a refund.
Sellers are expected to comply with this policy and with all applicable consumer protection laws.
- RETURNS SENT WITHOUT APPROVAL
Please do not send an item back without receiving return instructions first.
Returns sent without prior approval may be refused, delayed or returned to the customer.
Golden Dust Wear is not responsible for items sent to the wrong address or returned without following the provided instructions.
- CONTACT
For any questions about returns, exchanges, refunds or customs-related issues, please contact us at:
GOLDEN DUST WEAR OÜ
Email: contact@goldendustwear.com
Website: https://goldendustwear.com