Shipping Policy

How Shipping Works

Golden Dust Wear is a curated marketplace bringing together independent designers, brands and creators.

Products available on Golden Dust Wear may be sold, prepared and shipped by independent sellers located in different countries.

This Shipping Policy explains how orders are prepared, shipped, tracked and delivered.

Marketplace Shipping

Golden Dust Wear operates as a marketplace. This means that items may be shipped directly by the independent seller responsible for the product.

Each seller is responsible for preparing, packaging and shipping their orders within the timeframe displayed on their store, product page or at checkout.

Golden Dust Wear provides the platform and may supervise the process in case of significant delay, issue or dispute.

Processing Times

Processing times may vary depending on the seller, the type of product and the country from which the item is shipped.

Some items may be ready to ship quickly, while others may require a longer preparation time, especially if they are handmade, produced in small quantities or made to order.

Estimated processing times may be displayed on the product page, in the shipping settings or in the information provided by the seller.

Delivery Times

Delivery times may vary depending on:

• the country from which the seller ships the order
• the customer’s destination country
• the carrier used
• the shipping service selected
• customs procedures, where applicable
• busy periods, holidays or events outside the seller’s control

Delivery times are estimates only and cannot be guaranteed unless expressly stated otherwise.

Shipping Fees

Shipping fees are calculated according to the products, sellers, shipping zones and delivery methods available.

Because Golden Dust Wear is a marketplace, shipping fees may vary from one seller to another.

If an order includes items from multiple sellers, shipping fees may be calculated separately for each seller or parcel.

Applicable shipping fees are displayed at checkout before the order is confirmed.

Orders From Multiple Sellers

If you order several items from different sellers, your items may be shipped separately.

This means you may receive multiple parcels, on different dates, with different tracking numbers.

Each seller remains responsible for shipping the items they sell.

Order Tracking

When a tracking number is available, the seller should add it to the order so the customer can follow the shipment.

Depending on the carrier, tracking information may take some time to update.

If no tracking is available, the seller or Golden Dust Wear may provide any available information regarding the shipment.

Shipping Address

The customer is responsible for providing a complete, accurate and up-to-date shipping address at the time of purchase.

Golden Dust Wear and independent sellers cannot be held responsible if an order is delayed, lost or returned because of an incorrect, incomplete or outdated address provided by the customer.

If you notice an error in your address after placing an order, please contact us as soon as possible at contact@goldendustwear.com.

International Orders

Sellers may ship from different countries.

For international orders, customs duties, import taxes, VAT, clearance fees, handling fees or other charges may apply when the parcel reaches the destination country.

These charges are not controlled by Golden Dust Wear or by the seller. They are determined by the customs authorities and/or delivery carrier of the destination country.

Unless expressly stated otherwise at checkout, these charges are the customer’s responsibility.

Customs Notifications

For international orders, the customer may be contacted by the carrier, postal service or customs authority to pay customs duties, import taxes, VAT or handling fees before delivery.

This contact may be made by email, SMS, postal notice, tracking update, phone call or request for payment upon delivery.

Customers are responsible for monitoring tracking information and responding to any carrier or customs payment request.

Customs Refusal or Failed Delivery

If the customer refuses to pay customs duties, import taxes, VAT or carrier-related fees, the parcel may be delayed, returned to the seller, abandoned or destroyed by the carrier or customs authority.

If the parcel is returned to the seller due to refusal of payment, lack of response, incorrect address or failure to collect the parcel, any refund may be reduced by:

• original shipping costs
• return shipping costs
• customs duties or taxes charged to the seller
• carrier fees
• storage fees
• administrative fees
• any other cost related to the failed delivery

If the parcel is abandoned, destroyed or not returned to the seller, a refund may not be possible.

Lost or Damaged Parcels

If your parcel appears lost, significantly delayed or arrives damaged, please contact us at:

contact@goldendustwear.com

Please include:

• your order number
• your name
• your email address
• the tracking number, if available
• photos of the parcel and item if the parcel arrived damaged

Golden Dust Wear may contact the relevant seller to review the situation and determine the appropriate solution.

Returned Parcels

A parcel may be returned to the seller if:

• the address provided is incorrect or incomplete
• the customer does not collect the parcel
• the customer does not pay customs or carrier fees
• the carrier is unable to deliver the parcel
• the parcel is refused upon delivery

In this case, original shipping costs, return shipping costs, customs fees, carrier fees or other costs incurred may be deducted from any possible refund.

Handmade and Made-to-Order Pieces

Some products sold on Golden Dust Wear may be handmade, produced in small batches or prepared to order.

These items may require longer processing times than ready-to-ship products.

Where applicable, the seller should indicate estimated preparation times on the product page or in their store information.

Seller Responsibilities

Independent sellers are responsible for preparing, packaging and shipping the products they sell through Golden Dust Wear.

Sellers may manage shipping-related issues, tracking information and return or refund requests through their vendor dashboard, where applicable.

Golden Dust Wear may intervene if a seller does not respect their shipping obligations or if repeated shipping issues occur.